Refund & Return Policy

Last updated: 15/10/2025

Applies to: orders placed on edtworld.com (India & international)

1) Return & Replacement Window

• You may raise a return or replacement request within 7 days of delivery if:
  
  a) The product is defective/Dead on Arrival (DOA)
  b) The product was damaged in transit
  c) The wrong item was delivered
  
  

• For EU customers: a 14-day cooling-off period applies, allowing cancellation or return for any reason, provided items are unused and in original condition.
  
  
  

2) Eligibility

• Item must be in original condition with all MRP tags, labels, user manual, warranty card, accessories, freebies, and retail packaging intact.
  
  

• Proof required: clear photos and an unboxing video showing the sealed package being opened and the defect/damage.
  
  

• Non-returnable items include:
  
  

  • Used items without a manufacturing defect

  • Hygiene-sensitive attachments (e.g., trimmer heads, beauty nozzles) unless defective

  • Hazardous materials, flammable liquids/gases

  • Perishables, custom/personalized products

  • Sale items and gift cards
    
    

• Courier box damage alone does not qualify as a defect.
  
  
  

3) Process

1. Email team@edtlife.com (subject: “Return/Replacement – Order #…”) within 7 days of delivery.
   
   

2. For appliances (e.g., air fryers, hair dryers), a brand technician visit may be scheduled to troubleshoot.
   
   
   

   • If resolved, no return needed.

   • If unresolved, we arrange a replacement.

   • If replacement is unavailable, we issue a refund.
     
     

3. Once the product reaches our QC center and passes inspection, we process the final outcome.
   
   
   

4) Refund Timelines

• Approved refunds are initiated within 3 business days.

• Typically reflect in 5–7 working days (depending on your bank/issuer).

• UPI, card, and net banking refunds are always credited back to the original source.

• If more than 15 business days have passed since refund approval, contact support@edtlife.com.
  
  
  

5) Pick-up & Reverse Logistics

• EDT will arrange product pick-up where serviceable. The item must be securely packed.

• If your pin code is not serviceable, you may be asked to self-ship. Courier costs (standard charges only) will be reimbursed against a valid receipt.

• If QC inspection fails (e.g., item damaged by customer), the product will be returned to you.
  
  
  

6) DOA & Warranty

• DOA claims raised within the 7-day window are prioritized for swift replacement.

• After the 7-day window, product issues are handled under the manufacturer’s warranty, as per the warranty booklet supplied.

• Warranty services are provided through authorized service centers only.
  
  
  

7) Exchanges

• The fastest way to exchange is to return the original item (following the process above).

• Once accepted, place a fresh order for the new item.
  
  
  

8) Pre-Orders & Cancellations

• Pre-order cancellations before dispatch are fully refundable to the original payment method.

• Once dispatched, only the standard 7-day defect/damage/wrong-item policy applies.

• Refunds typically reflect within 7–10 working days after initiation.
  
  
  

9) Return Address

EDTLIFE TECHNOLOGY PRIVATE LIMITED

Floor No.: OFFICE NO 67B  

Building No./Flat No.: CWTS 181  

Premises: GOPAL MANSION CHS LTD  

Road/Street: GURUNANAK ROAD  

Nearby Landmark: OPP KOOPER CHIMANI  

City: Mumbai  

State: Maharashtra  

PIN Code: 400050 

Company & Contact

• Company: EDTLIFE TECHNOLOGY PRIVATE LIMITED

• GSTIN: 27AAICE7036M1Z7

• Registered Address: Office No. 67B, CWTS 181, Gopal Mansion CHS Ltd, Gurunanak Road, Opp Kooper Chimani, Mumbai, Maharashtra, 400050

• Support: support@edtlife.com | Customer Care: team@edtlife.com

•  Contact No +918976836018