Replacement Policy
Last updated: 31/12/2025
Applies to: orders placed on edtworld.com (India)
1) Return & Replacement Window
You may raise a replacement request within 7 days of delivery if:
a) The product is defective/Dead on Arrival (DOA)
b) The product was damaged in transit
c) The wrong item was delivered
2) Eligibility
Item must be in original condition with all MRP tags, labels, user manual, warranty card, accessories, freebies, and retail packaging intact.
Proof required: clear photos and an unboxing video showing the sealed package being opened and the defect/damage.
Non-returnable items include but not limited to:
• Used items without a manufacturing defect
• Hygiene-sensitive attachments (e.g., trimmer heads, beauty nozzles) unless defective
• custom/personalized products
• gift cards
Courier box damage alone does not qualify as a defect.
3) Process
Email support@edtlife.com (subject: “Replacement – Order #…”) within 7 days of delivery.
For appliances (e.g., air fryers, hair dryers), a brand technician visit may be scheduled to troubleshoot.
If resolved, no replacement needed.
If unresolved, we will have a like-to-like replacement.
If replacement is unavailable, we issue a Store Value Voucher (SVV) — a digital credit code redeemable on edtworld.com for any future purchase within 12 months.
Once the product reaches our QC center and passes inspection, we process the final outcome.
4) Refund Timelines
EDT does not issue refunds to bank accounts, cards, UPI, or any original payment method.
All approved refund outcomes are processed only in the form of a Store Value Voucher* (SVV).
*Store Value Voucher (SVV) — a digital gift code / gift voucher that you can use to shop on edtworld.com for any future purchase.
SVV is issued within 3 business days of approval.
The voucher will be shared via email/SMS and can be used on any future purchase at edtworld.com.
If more than 7 business days have passed since voucher approval, contact support@edtlife.com.
5) Pick-up & Reverse Logistics
EDT will arrange product pick-up where serviceable. The item must be securely packed.
If your pin code is not serviceable, you may be asked to self-ship. Courier costs (standard charges only) will be reimbursed as Store Value Voucher (SVV) against a valid receipt.
If QC inspection fails (e.g., item damaged by customer), the product will be returned to you and the courier costs needs will be charged to the customer
6) DOA & Warranty
DOA claims raised within the 7-day window are prioritized for swift replacement.
After the 7-day window, product issues are handled under the manufacturer’s warranty, as per the warranty booklet supplied.
Warranty services are provided through authorized service centers only.
7) Exchanges
The fastest way to exchange is to return the original item (following the process above).
Once accepted, place a fresh order for the new item.
8) Pre-Orders & Cancellations
Pre-order cancellations before dispatch are fully refundable as a Store Value Voucher (SVV).
Once dispatched, only the standard 7-day defect/damage/wrong-item policy applies.
SVVs are issued within 7–10 working days after initiation.
9) Return Address
EDTLIFE TECHNOLOGY PRIVATE LIMITED
Floor No.: OFFICE NO 67B
Building No./Flat No.: CWTS 181
Premises: GOPAL MANSION CHS LTD
Road/Street: GURUNANAK ROAD
Nearby Landmark: OPP KOOPER CHIMANI
City: Mumbai
State: Maharashtra
PIN Code: 400050
Company & Contact
Company: EDTLIFE TECHNOLOGY PRIVATE LIMITED
GSTIN: 27AAICE7036M1Z7
Registered Address:
Office No. 67B, CWTS 181, Gopal Mansion CHS Ltd, Gurunanak Road,
Opp Kooper Chimani, Mumbai, Maharashtra, 400050
Support: support@edtlife.com
Contact No: +91 8976836018